Omega ITES Solutions

AskVeera

Privacy Policy

Last updated: April 29, 2026. Section headings follow common clarity practices used by leading AI providers; this policy applies specifically to AskVeera and Omega ITES Solutions.

Privacy Policy

Effective date: April 29, 2026

Omega ITES Solutions (“Omega”, “we”, “us”, or “our”) operates AskVeera, including our websites, applications, APIs, and related services (collectively, the “Services”). We are committed to protecting your privacy and being transparent about how we handle personal data.

This Privacy Policy describes how we collect, use, disclose, and retain personal information when you use the Services, including subscription-based features. If you do not agree with this Policy, please do not use the Services.

1. Personal data we collect

We collect the following categories of information:

1.1 Information you provide

  • Account & authentication: Name, email address, user identifier, authentication provider (such as Google sign-in), and credentials managed by that provider — we do not store your third-party passwords where OAuth is used.
  • Subscription & billing: Plan selection, payment-related references, transaction identifiers, and billing contact details processed by our payment partners.
  • Your content (“inputs”): Questions, prompts, uploads (for example documents or images you attach), and similar material you submit to the Services.
  • Communications: Messages you send to support or to us by email or other channels.

1.2 Information collected automatically

  • Log & usage data: IP address, approximate location derived from IP, browser type, device type, timestamps, pages or endpoints accessed, and diagnostic events.
  • Cookies & similar technologies: Session cookies for login state, preferences, security, and analytics as applicable. You can control cookies through your browser settings.
  • Desktop client: When you use our desktop application, we process API tokens and usage consistent with this Policy and our backend logs.

1.3 Information from third parties

When you choose to sign in with Google or another identity provider, we receive profile information allowed by that provider (such as email and display name) according to your consent with them.

2. How we use personal data

We use personal data to:

  • Provide, operate, maintain, and improve the Services;
  • Authenticate users and secure accounts;
  • Process subscriptions, renewals, cancellations, and credits associated with your plan;
  • Generate AI-assisted outputs in response to your inputs;
  • Monitor abuse, fraud, and security incidents;
  • Comply with legal obligations and enforce our terms;
  • Communicate with you about service updates, billing (where applicable), and support responses.

Where permitted by law and your settings, we may use aggregated or de-identified data that does not identify you for analytics and product improvement.

3. Legal bases (where applicable)

Depending on your region, we may rely on contract performance, legitimate interests (such as securing the Services), consent (where required), or legal obligation as the basis for processing.

4. Disclosure of personal data

We may disclose personal data:

  • To service providers who assist us (hosting, databases, email delivery, analytics, payment processors, AI model providers) under contractual safeguards;
  • To professional advisers where necessary (lawyers, auditors) under confidentiality;
  • For legal reasons: if required by law, regulation, court order, or to protect rights, safety, and integrity of users, Omega, or the public;
  • In connection with a business transaction (merger, acquisition, restructuring), subject to appropriate protections.

We do not sell your personal data for money as traditionally defined where prohibited.

5. Retention

We retain personal data only as long as necessary for the purposes above, including to provide the Services, meet legal, tax, or accounting requirements, resolve disputes, and enforce agreements. Retention periods may vary by data category and jurisdiction.

6. Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, or alteration. No method of transmission over the Internet is completely secure; we encourage strong passwords and secure devices.

7. International transfers

If you access the Services from outside the country where our servers or processors are located, your information may be transferred across borders. Where required, we use appropriate safeguards (such as standard contractual clauses).

8. Your rights & choices

Depending on where you live, you may have rights to access, correct, delete, or export certain personal data; object to or restrict certain processing; or withdraw consent where processing is consent-based. You may also unsubscribe from marketing emails using the link provided in those emails. To exercise rights, contact us using the details below.

9. Children

The Services are not directed to children under the age required by applicable law to consent to processing without parental authorization. We do not knowingly collect personal data from such children.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on this page and update the “Effective date.” Continued use of the Services after changes constitutes acceptance where permitted by law.

11. Contact

For privacy-related requests regarding AskVeera and Omega ITES Solutions, please contact us through your official Omega ITES Solutions / AskVeera support channel or published business contact.

Omega ITES Solutions — AskVeera